24/7 Emergency Service

It's 3am. Your AC Just Died. The Baby Is Crying. The House Is 90°. We're Already On the Way.

Real humans answering the phone every minute of every day. Emergency technicians dispatched within an hour. No "we can get there Tuesday" runaround when you need help now.

📞 Experience the AI as if you were the customer

🚨 24/7 dispatch • Average emergency response: 90 minutes • No "leave a message" voicemail systems

You Know How This Goes

Most "Emergency Service" Is a Marketing Lie. Here's How You Know.

Call any HVAC company in Orange County at 10pm on a Saturday. Most of them advertise "24/7 emergency service" right on their website, right on their truck, right on their Google ad.

Try calling. See what happens.

You'll hear one of three things. Voicemail asking you to leave a message. An answering service that takes your name and "has someone call you back in the morning." Or a recording that says "our offices are currently closed, please call back during business hours."

That's not 24/7 emergency service. That's marketing copy.

Real 24/7 emergency service means a real human picks up the phone, diagnoses your situation, dispatches a technician, and texts you a confirmed ETA. In under 10 minutes. At 3am on Christmas Eve.

That's what Frost & Flame does. Every single call. Every single hour of every single day. No exceptions.

When to Call Us at 2am

Real Emergencies vs. "Can Wait Until Morning"

Call Us NOW

🚨No AC in 90°+ heat (especially with elderly, infants, or medical conditions)
🚨No heat in cold snap conditions (below 50° overnight)
🚨Carbon monoxide detector alarm
🚨Gas smell near furnace or HVAC equipment
🚨Water actively leaking from system (ceiling damage risk)
🚨Smoke or burning smell from HVAC equipment
🚨System tripped breaker multiple times in a row
🚨Total system failure during extreme weather

Probably Can Wait Until Morning

⏰AC running but not cooling as well as usual
⏰One room hotter or colder than others
⏰Strange noise that's been happening for days
⏰Higher than expected power bill
⏰Filter due for replacement
⏰Maintenance tune-up overdue
⏰Thermostat acting weird but system still running
⏰Cosmetic damage to outdoor unit

When in doubt, call. We'd rather take a non-emergency call at 11pm than have you suffer through a real emergency wondering if it counts.

From Your Panic Call to Cold Air

Here's Exactly What Happens When You Call at 2am.

You Call. Real Human Answers.

We pick up in under 3 rings. Always. Janelle or her overnight counterpart is on shift right now, ready to help.

We Triage in 60 Seconds.

Quick questions to figure out: is this a true emergency, can we walk you through a quick fix, or do we need to dispatch immediately?

We Dispatch the Closest Tech.

Our dispatch software finds the on-call tech closest to you. Average distance: under 15 miles. Average arrival: 90 minutes from call.

We Send You Confirmation.

You get a text within 5 minutes with your tech's name, photo, ETA, and direct contact info. No mystery van pulling into your driveway.

Tech Arrives. Diagnoses. Fixes It.

Most emergency repairs done same night. Parts on the truck for 90% of common failures. You're back to comfortable within hours, not days.

Real Pricing. No "Surge Pricing" Nonsense.

Here's What Emergency Service Actually Costs.

Some HVAC companies triple their rates for night and weekend calls. We don't. Our after-hours pricing is simple, honest, and disclosed before we book the visit.

Service	Pricing
After-Hours Diagnostic Visit	$149 (vs $89 day)
Weekend Diagnostic Visit	$129 (vs $89 day)
Holiday Diagnostic Visit	$179 (vs $89 day)
Standard Repair (any time)	Same as day pricing
Same-Day Emergency Repair	Same as day pricing

Maintenance plan members pay $0 diagnostic fee even on emergencies. That's one of the biggest reasons people sign up for the plan.

Meet Your Emergency Dispatcher

The Person Who Actually Picks Up Your Call.

Janelle Foster

Lead Dispatcher & CSR

Janelle is the voice you hear when you call us, day or night. She's been doing this for 8 years and can fit a tech into an "impossible" schedule like it's a Tetris championship.

When the phones get busy during heat waves and cold snaps, Janelle trains and supervises the overnight team. Every single person who answers a Frost & Flame phone, even at 3am on Christmas, has been trained by Janelle and represents Frost & Flame the same way she does.

She bakes cinnamon rolls every Friday for the shop. We mention this because it's the kind of detail that tells you what kind of company we run.

Emergency Service Questions

What Homeowners Ask When It's a Crisis.

Don't Suffer Through It. Call.

There's a real human waiting for your call right now, no matter what time it is. Most emergency calls are dispatched within an hour. Most emergency repairs are done the same night. Stop staring at the broken unit and pick up the phone.